Effective Date: 8/1/2025

Thrive Pet Care, L.L.C. dba Frolic Pet Services (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website frolicpetservices.com (the “Site”). Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

​

Information We Collect

We do not collect personal information directly through our Site. If you choose to sign up for our services, you will be redirected to a secure third‑party portal operated by Time To Pet. Through that portal, the following information may be collected: name, address, phone number, email address, pet and service details, entry and alarm codes, and credit card or payment information. We do not collect Social Security numbers.

​

Our Site may maintain standard server logs (such as IP address, browser type, date/time, and pages visited) necessary to operate and secure the Site; we do not use these logs to identify you. We also use Google Analytics, which collects aggregated, non-personally identifiable usage data via cookies to help us understand Site activity. You can opt out of Google Analytics by visiting tools.google.com/dlpage/gaoptout.

​

Use of Your Information

Information collected through the Time To Pet portal is used to provide and manage services you request, communicate with you about your account or services, and process payments. We do not sell or share personal information for cross‑context behavioral advertising.

​

Third-Party Services

We use a third‑party service provider (Time To Pet) to collect and process your information on our behalf. Please review their privacy policy before submitting your information: https://www.timetopet.com/privacy. The portal may use its own cookies or similar technologies; see their policy for details.

​

We may also use Google Analytics to measure and improve the Site’s performance. Google may set cookies and collect usage information as described above. For more information on Google’s practices and your choices, see: policies.google.com/technologies/partner-sites and tools.google.com/dlpage/gaoptout.

We are not responsible for the privacy practices of third‑party websites or services.

​

Email and Sensitive Information

Email and standard web forms are not secure for sensitive information. Please do not include payment details, entry codes, or other sensitive data in emails to us. Use the secure Time To Pet portal whenever possible.

​

Data Security

We take reasonable measures to protect your information. However, no security measures are perfect or impenetrable. The third‑party portal we use employs industry‑standard security protocols to safeguard your data.​

​

Your Rights and Choices

You may contact us at any time to request access to the personal information we hold about you, request correction or deletion of your information, or ask questions about our privacy practices. We may direct you to manage certain information through the Time To Pet portal and will coordinate with Time To Pet as needed to fulfill your request. To exercise these rights, please contact us at: info@frolicpetservices.com.

​

Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

 

California Privacy Notice

We do not sell or share personal information as defined under California law. California residents may request to know, access, correct, or delete certain personal information. To exercise these rights, contact us at info@frolicpetservices.com. We will verify your request and may direct you to manage certain information via the Time To Pet portal.

​

International Users

If you are located outside the United States, your information may be processed in the United States by us and our service providers. Where applicable, we act as the business/controller and Time To Pet acts as our service provider/processor.

​

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

​

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
 

Frolic Pet Services
info at frolicpetservices dot com
1741 S. 227th Pl., Des Moines, WA 98198
(206) 455-4952

​