Services & Rates

Policies & Fees

All changes effective 3/1/25

Policies and Fees

*Please note all requests and changes submitted outside our office hours of 8a-6p will be considered received at 8am.

Cancellation Fee

Please provide us with 48 hours notice to cancel services, or up to 100% cancellation fee may apply.

Rush Booking Fee

  • $10 per visit.

Up to $10 per visit may be charged when requested with less than 48 hours notice.

Weekend Fees

  • $5 per drop-in visit.

Most visits scheduled on weekends will incur an additional fee per appointment.

After Hours Fees (Drop-In Visits)

  • $5-$10 per drop-in visit.

Visits scheduled before 8 AM or after 6 PM may incur an additional fee.

Holiday Surcharge

  • $10* per service/visit.

Regarding services on major holidays a $10 per visit is added to support the staff*.

*Holidays include: New Year’s Eve & Day, Easter Sunday, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Eve & Day.

Holiday Cancellations:

We’re here to support your family during the holidays, and to maintain our dedicated team, we require additional notice for cancellations of services scheduled on and surrounding the major holidays. Please note that services crossing over a holiday are considered part of a holiday booking.

  • 14 days’ notice: 25% of entire booking
  • 7 days’ notice: 50% of entire booking
  • 3 days’ notice: 100% of entire booking

Lockbox Equipment Fee

How will we gain access to your home? Many of our clients use electronic door codes, garage codes, or live in buildings with staff who can provide access. If none of these options apply to you and your home has traditional key entry, we require a lockbox for secure and easy access.

Frolic offers installation of our preferred lockbox style for a one-time, non-refundable setup fee of $50–$100. This includes the lockbox itself (at retail price) and the initial setup.

This simple step ensures our team can provide reliable, hassle-free visits for your pets. To keep things running smoothly, we also recommend having a backup plan in place—just in case your primary entry method becomes unavailable.

Staffing Your Appointments

Because we work as a team, we can’t guarantee the same team member will service every one of your appointments. This is especially helpful if a team member gets sick or has an emergency, which allows us to immediately send someone else to provide the service you require. Besides, we all like to share the love with everyone’s pets if we can.

Consultations

Our initial phone or video consults are FREE. Any as-needed, in-person, or future consults you schedule (moved, new keys, new pet, etc.), will be charged based on time spent.

If your pet(s) need an introduction to each Frolic Team member, each service and each team member will incur a fee for that service, based on duration.

Parking Fees

Love your house but hate the parking? We get that. Help us coordinate around your parking situation prior to the start of your scheduled visits so your sitter can be prepared and we can avoid any parking fees!

Though, if necessary, or needed as a backup option, your sitter can pay for parking and be reimbursed. For this, we charge the cost of parking +10% to account for processing/payroll fees.

Location/Travel Surcharge

Do you live in an area outside our typical service zone? Enjoying life off the beaten path but struggling to find a reliable sitter? We may still be able to help! Our sitters are usually available to travel further, but to ensure they are compensated appropriately, we do sometimes need to charge an additional fee.

Quotes are based on a case-by-case basis and calculated on time and distance traveled. Please reach out to discuss!

If you have a growing need in your neighborhood – please reach out, we are happy to explore expanding in your area!

Existing Service – Change/Admin Surcharge

Have an existing service already on the schedule and need to make a change? In order to compensate our scheduling team appropriately, we may need to charge a fee to adjust your scheduled services.

Charged on a sliding scale to account for time spent—if you need us to swap times, add medication during a long trip, or completely re-do your schedule—we’re here for you! Sliding scale is typically $2-$15, but if you need something major, no problem! Any larger changes will be quoted for your approval.

All prices subject to change.

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