Staffing Your Appointments
Because we work as a team, we can’t guarantee the same team member will service every one of your appointments. This is especially helpful if a team member gets sick or has an emergency, which makes it so we can immediately send someone else to provide the service you require. Besides, we all like to share the love with everyone’s pets if we can.
Location, Schedule, or Entry Limitations Fees
If your location, schedule request, or entry has limitations or is uncommonly difficult, there may be additional fees.
As we grow into neighborhoods and gain more pet pals, we hope to reduce these fees for our clients in these areas. Please contact us directly for more information.
After Hours Fees
Drop-In Services (i.e. Dog walking/Pet Sitting): Services before 8am or after 6pm may incur an additional fee.
- $5-$10 – per drop-in service/visit
Daycare or Boarding: Services begin at 7am and conclude by 6pm. Pick-up or drop-off outside these hours may incur an additional fee.
- $5 – per each 15 min block before or after our opening or closing times.
All In-Home Drop-In Services, Boarding, and Daycare appointments scheduled on the weekend days will incur an additional $5 fee per appointment.*
*Clients who have weekend appointments on an ongoing basis may be eligible for a discount.
Rush Booking Fee
Rush Booking Fees may be charged for appointments scheduled with less than 24 hours notice.
We will do our best to accommodate your needs during these busy times. The Holiday Fee is an additional fee per service/visit for dates surrounding a major holiday.
Holidays include: New Year’s Eve & Day, Easter Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Eve & Day. Other days may be subject to holiday fees.
Sleep Over Care – Scheduling Policies, Deposits, and Fees
Scheduling staff for Sleep Over Care services can be more difficult than other service types. These service types have a 24 hour window for charge-free cancellations and scheduling changes.
To make things easier for our team, we request that any changes to your Sleep Over Care service schedule be made within 24 hours of the original request. Changes to your schedule made more than 24 hours after the submission of your service request may be subject to additional fees. Please contact us directly for additional information. Cancellations made more than 24 hours after the submission of your service request will not receive a refund of the Scheduling Deposit.
Sleep Over Care service requires a non-refundable $75 Scheduling Deposit. This deposit will be credited towards the total bill for your services, but will not be refunded if services are cancelled more than 24 hours after the initial service request.
Our initial phone or video consults are FREE. Any as-needed, in-person or future consults you schedule (moved, new keys, new pet etc.), will be charged based on time spent.
Lockbox Equipment Fee
- $45 – Loaner Lockbox
- $5 – Loaner Lockbox Bracket
How will we gain access to your home? Many clients these days have electronic door codes, garage codes or live in buildings with staff that can give us access. If you have none of these options but have traditional key entry, then installing a lockbox is what we recommend. You are welcome to purchase and install a lockbox of your own, but if you choose, a Frolic Lockbox set up service can be provided for a $45 fee.
We charge a one-time, non-refundable setup fee. This fee includes initial setup only. If you move and no longer need the lockbox, contact Frolic to arrange a pick-up.
This preparation allows the Frolic team reliable, hassle-free access during your service. To ensure your pet’s uninterrupted care and safety, we recommend that, prior to services beginning, you provide a back-up plan to ensure entry if the original form of entry becomes unavailable.
We require a minimum 24 hour* advance notice if you need to cancel any service, or a 50% cancellation fee may apply. Holiday cancellations require 7 days notice from the first service date, or you will be charged 50% of the entire scheduled service.
*Service cancellations received less than three business hours before scheduled services will incur a 100% cancellation fee. Our office hours are 8am-6pm, and any notifications sent in after-hours will be considered received at 8am.
Fees will be individually determined based on the level of care needed and difficulty administering. Please contact us directly for more info.
Behavior & Special Handling Fee
Fees will be determined based on specific requirements needed when caring for your pet (e.g. aggression, fear, post-surgery care, separation anxiety, specific staff experience level needed).
If your pet(s) need an introduction to each Frolic Team member, each service and each team member will incur a fee for that service, based on duration.
All prices subject to change.